When will I get my order?​

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It takes 3-5 business days to process your order before a tracking number can be generated (if requested) and mark your order as shipped.

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In some cases it may take longer for an order to be processed. Feel free to contact me via email if it takes longer than 5 business days.

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Preorder items are processed differently, please check the preorder item's description for the estimated shipping date.

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Where is my order?

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All orders come with standard tracked shipping. You will receive the tracking number with the shipping confirmation.

I cannot be held responsible for any lost packages once I have shipped the orders.

 

If your package is late, please check with your local post office.

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What is this store's return/exchange policy?​

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Please contact me via email (expulse.illust@gmail.com) or the contact page.

 

If your order contains incorrect items, is incomplete or has manufacturer damage, I will do my best to offer a replacement.

Aside from those there are no returns/exchanges.

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How do pre-orders work?

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Pre-order items are when you order an item that has not yet been produced. Pre-orders are to gauge the amount of interest in a product and to help the production of the item to come to fulfillment. The timing for the production may vary so please check the page of the item for details and updates.

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If the threshold of a pre-order of item is not met, you will be refunded the full amount.